Terms & Conditions
Parking and Access
​
For mobile massage appointments, please consider whether your home is suitable to receive mobile massage services as the equipment can be heavy and is not designed to be carried far. The width of the massage couch is 72cm and the length including with the face cradle is 7ft, (214cm). I will also need enough space to freely move around it.
It is essential that I have safe access and parking for your mobile session to take place. This means private parking/ a designated space next to the house or plentiful roadside parking. I will not be able to offer services where I would need to cross a main road with my equipment or travel from a car park or area more than 100 yards away. If your property has lots of steps or other steep or difficult access then I may require your assistance. My current travel limit is a maximum of 10 miles from BA2 1BT.
Weight Restrictions
​
For both my own and my client's safety and comfort, I can accommodate clients up to a maximum weight of 35 stone. This limitation is due to the weight capacity of my massage table which has a working weight capacity of between 18 to 35 stone and is designed to ensure the structural integrity and safety of my services.​ I understand that this policy may affect some individuals, and I deeply regret any inconvenience this may cause.
​
Inappropriate Behaviour
​​
I have a zero-tolerance policy to inappropriate behaviour. I reserve the right to terminate a treatment with immediate effect and without refund if the client demonstrates behaviour including but not limited to: intimidation, verbal aggression, physical violence, evidence of intoxication or sexual behaviour. Please note, treatments are exclusively for female clients only.
Privacy Policy
​
1.Consent​​
​
If you fill in the contact form on the website or use the online booking system, you are allowing The White Feather Massage Therapy to hold your personal information. If you do not wish for your contact details to be saved, you may state so in your original message or contact me directly at any time. The information you supply during your initial consultation for massage treatment will be held together with any further clinical records to make up your complete client record. Your personal contact information will only be used for the purposes of contacting you regarding an upcoming booking, an appointment reminder or following up after treatment.
​
2.Storing your information
​
Your information and digital records are stored on a password-protected computer and secure cloud server. Any paper records are stored in a secure, fire-proof unit.​​
​
​
3.Retaining your information
​
You have the right to ask for your records to be destroyed at any time, if you wish to terminate our working relationship. Otherwise, records will be retained for eight years following our last date of contact.
​​
4.Accessing your information
Your personal information and information obtained during your initial consultation will only be used for the purposes of informing your treatment and will never be shared with any third party without your explicit written consent. You have the right to request a copy of your records at any time. These will be sent via email.
5.Sharing your information
​
Your information will be kept strictly confidential, unless there are legal grounds to disclose something that you have shared. I shall always inform you if I feel that disclosure is necessary and seek your permission and cooperation first.
6.Complaints​
​
If for any reason you are unhappy with the handling your data, please raise your concerns with me first so that that we can seek a resolution. If you are still not satisfied, then you have the right to complain to the Information Comissioner's Office (ICO).
​
​